Shipping Zones
We currently ship to addresses within the United Arab Emirates (UAE) only. We do not offer international shipping at this time.
Processing Time
Orders are typically processed within 1 business day after payment confirmation. Please note that processing times may vary during peak seasons or holidays.
Shipping Methods
We offer several shipping methods to accommodate your needs:
Standard Delivery: Estimated delivery within 2-3 business days.
Express Delivery: Estimated delivery within 1 business days (Same Day Delivery if Order Received before 02:00 PM).
Shipping Costs
Shipping costs are calculated based on the total weight of your order and the delivery location. Exact shipping charges will be displayed at checkout before you complete your purchase.
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status of your delivery.
Delivery Time
Delivery times may vary depending on your location and the shipping method selected. While we make every effort to deliver your order promptly, please note that unforeseen circumstances or delays beyond our control may occasionally occur.
Shipping Restrictions
We are unable to ship to P.O. boxes or military addresses. Additionally, some products may be subject to shipping restrictions due to their size, weight, or contents.
Customs and Import Taxes
Customers are responsible for any customs duties, taxes, or import fees that may apply to their orders. These charges are not included in the item price or shipping cost and are the sole responsibility of the recipient.
Order Modifications
Once an order has been placed, we are unable to modify shipping details, including the shipping address or shipping method. Please ensure that all information provided is accurate before completing your purchase.
Returns and Exchanges
Please refer to our Returns, Exchanges or Refund Policy for information regarding returns, exchanges, and refunds.
Contact Information
If you have any questions or concerns regarding our shipping policy, please contact our customer service team at
Phone number: +971 52 11 2626 0
Email: info@raylaz.com
